Refund policy

Return and Refund Policy

At Mojr Tech, we are committed to providing high-quality electronics and ensuring customer satisfaction. If you're not fully satisfied with your purchase, we’re here to help.

1. Returns

You may return most new, unopened items within 30 days of delivery for a full refund or exchange, subject to the following conditions:

Eligibility for Returns:

  • Item must be unused and in the same condition that you received it.

  • It must be in the original packaging with all accessories, manuals, and components.

  • A valid proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items:

  • Gift cards

  • Downloadable software products

  • Items marked as “Final Sale”

  • Opened headphones, earbuds, or hygiene-sensitive products (unless defective)

2. Defective or Damaged Products

If your product arrives damaged or defective, please contact us within 7 days of receiving the item. We will replace the product or issue a full refund, including any shipping costs.

To expedite the process, include:

  • A description of the issue

  • Clear photos or videos of the damage or defect

  • Your order number

3. Refunds

Once your return is received and inspected, we will send you a confirmation email. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

Late or Missing Refunds:

If you haven’t received a refund yet:

  • First, check your bank account again.

  • Then contact your credit card company or bank (it may take time before your refund is officially posted).

  • If you've done all of this and still have not received your refund, please contact us at [your customer service email].

4. Return Shipping

  • Customers are responsible for paying the return shipping costs unless the item is defective or an incorrect item was shipped.

  • We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at mojrtechconnect@gmail.com.